This Privacy Policy applies to Jetway Casino (jetwaycasino.bet) and all its services. By using our platform, you are considered to have accepted this Privacy Policy. If you do not agree, please refrain from using our services.
1 What Information We Collect
Jetway Casino collects two types of information from you — data you provide directly and data collected automatically while you use the platform. We only collect what is necessary.
| Data Type |
What's Included |
Why It's Needed |
| Identity Information |
Name, date of birth, national ID number |
KYC Verification & Age Confirmation |
| Contact Information |
Email address, mobile number |
Account Communication & Security |
| Financial Information |
Mobile banking number, transaction history |
Payment Processing |
| Gaming Information |
Betting history and win/loss records |
Account Management & Auditing |
| Technical Information |
IP address, device information, browser type |
Security & Fraud Prevention |
We never store your bank account number or card number directly. Payment details are handled entirely by the payment gateway.
2 How We Collect Your Data
Jetway Casino collects your information in several ways. You have the right to know about each of them:
- Registration Form: Information you provide directly when creating your account.
- KYC Verification: Documents uploaded to verify your identity.
- Transaction Records: Information automatically recorded during deposits and withdrawals.
- Cookies & Tracking: Cookies are used to enhance your browsing experience on the website.
- Customer Support Contact: Information provided via live chat or email.
- Device Information: Device and network information collected automatically when you access the platform.
3 How Your Information Is Used
Jetway Casino uses your information only for specified purposes. It is never used for anything beyond that.
Account Management
Your information is used to create, manage, and secure your account — including for login, password resets, and related functions.
Payment Processing
Financial information is used to process deposits and withdrawals and to maintain transaction records.
Security & Fraud Prevention
Your data is analyzed to detect unusual transactions or login patterns and to keep your account secure.
Legal Compliance
Required information is shared with regulatory authorities to comply with Anti-Money Laundering (AML) and KYC regulations.
Service Improvement
Usage data is analyzed anonymously to improve the gaming experience and deliver personalized offers.
Promotional Communications (with consent)
With your consent, information about special offers and bonuses may be sent to you via email or SMS.
Your information is never sold to advertising agencies or data brokers. This is a non-negotiable policy at Jetway Casino.
4 Data Sharing & Disclosure Policy
Jetway Casino may share your information with third parties only in limited circumstances and for specific reasons:
- Payment Processors: Limited information is shared with payment gateways such as Mobile Pay, Nagad, and Rocket to process deposits and withdrawals.
- Legal Authorities: Information may be disclosed to government agencies when required by court order or legal obligation.
- Technology Service Providers: Cloud hosting and security service providers operate under contractual confidentiality obligations.
- Corporate Restructuring: In the event of a merger or acquisition, your data may transfer to the new entity — however, this policy will remain in effect.
Before sharing your information with third parties, we verify that they meet our privacy standards. All agreements include data protection clauses.
5 Cookies & Tracking Technologies
Jetway Casino uses cookies on its website — small text files stored in your browser that help improve your browsing experience.
Essential Cookies
Required for login sessions and security. These cannot be disabled.
Analytics Cookies
Used to understand website traffic and usage patterns. You can opt out at any time.
Preference Cookies
Used to remember your language and settings preferences. You can opt out at any time.
Marketing Cookies
To show you relevant offers. Activated only with your explicit consent.
You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies may affect website functionality.
6 Your Data Rights
Every Jetway Casino member has clear rights over their own data. Your rights are outlined below:
Right to Access
You can request to see what personal information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You can request deletion of all data except what is required to be retained by law.
Data Portability
You can request a downloadable copy of your data.
Processing Restrictions
You can request that we limit how your data is used for specific purposes.
Right to Object
You can object to marketing communications or specific types of data processing at any time.
To exercise any of these rights, send an email to support@jetwaycasino.bet. We will respond within 30 days.
7 Data Retention Period
Jetway Casino does not retain any data longer than necessary. However, certain information must be kept for a defined period due to legal obligations:
| Data Type |
Retention Period |
Reason |
| Account Information |
5 years after account closure |
Legal Obligation |
| Transaction Records |
7 Years |
AML Regulations |
| KYC Documents |
5 Years |
Regulatory Requirements |
| Gaming Log |
3 Years |
Auditing & Dispute Resolution |
| Marketing Data |
Until Consent Is Withdrawn |
Optional |
8 Minor Protection
Jetway Casino strictly prohibits registration by anyone under the age of 18. We take special care to protect the privacy of minors.
- Age verification is carried out at the time of registration.
- We do not knowingly collect information from minors.
- Any account found to belong to a minor is immediately suspended and all associated data is deleted.
- If you suspect a minor is using the platform, please contact us at support@jetwaycasino.bet.
If a minor has accidentally registered, a parent or guardian should contact us immediately. We will act promptly and permanently delete all associated data.
9 Privacy Policy Updates
Jetway Casino may update this privacy policy as needed. When changes are made, we follow the process outlined below:
- You will be notified at your registered email address at least 7 days before any changes take effect.
- The "Last Updated" date at the top of this page will be revised accordingly.
- For major changes, a pop-up notification will be displayed on the platform.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
10 Contact & Complaints
For any privacy-related questions, requests, or complaints, please get in touch with us:
Email
support@jetwaycasino.bet
Live Chat
24/7 Support in Bengali
We aim to respond to all privacy-related requests within 30 days. For urgent matters, please reach out directly via live chat.
Privacy FAQ
No, never. Under no circumstances does Jetway Casino sell your personal information to third parties. This is the most fundamental rule of our privacy policy.
Yes, you can request deletion of your data. However, transaction records and KYC documents must be retained for a set period for legal reasons. To submit a request, email support@jetwaycasino.bet.
Marketing emails are only sent with your consent, which you can opt into during registration. You can unsubscribe at any time by clicking the unsubscribe link or contacting customer support.
In some cases, data may be stored on international servers due to cloud hosting services. However, all servers comply with our privacy standards and international data protection regulations.
Absolutely. In the event of a data breach, you will be notified at your registered email address within 72 hours — including details of what data was affected and what steps have been taken.